Refund and Return Policy – Pandalytics

Effective Date: March 5, 2025

At Pandalytics (https://pandalytics.xyz/), we are committed to providing high-quality sneakers and ensuring customer satisfaction. If you are not completely satisfied with your purchase, our Refund and Return Policy allows you to request a return or refund under specific conditions. Please review the following details carefully to ensure a smooth process.

1. Eligibility for Returns

To qualify for a return, the item must meet the following conditions:

✔ Unused and in original condition – The sneakers must be unworn, unwashed, and free from any damage, stains, or signs of wear.
✔ Original packaging and tags intact – The product must be returned in its original box with all labels, tags, and accessories included.
✔ Return request within 14 days – You must submit a return request within 14 days of receiving your order.

If the returned item does not meet these conditions, we reserve the right to decline your return request.

2. Items Not Eligible for Return

🚫 Final Sale Items – Clearance and final sale products are non-refundable and cannot be exchanged.
🚫 Gift Cards & Promotional Items – Gift cards and free items received in promotions cannot be returned or refunded.
🚫 Customized or Personalized Sneakers – Shoes with custom designs or modifications are not eligible for returns.

3. How to Request a Return

If your item qualifies for a return, follow these simple steps:

1️⃣ Contact Us – Email our customer support at info@pandalytics.xyz with your order number, reason for return, and clear photos of the product (if necessary).
2️⃣ Receive Approval – Our team will review your request and respond within 24-48 hours with return instructions.
3️⃣ Ship the Item – Once approved, carefully package the sneakers and ship them back to the provided return address. Customers are responsible for return shipping costs unless the return is due to an error on our part.
4️⃣ Inspection & Processing – After we receive and inspect the item, we will notify you via email. If approved, the refund or exchange process will begin.

4. Refund Policy

If your return is approved, you can choose between:

💰 Full Refund – Refunds will be processed via the original payment method within 5-10 business days. Processing times may vary depending on your bank.
🔄 Exchange – You can exchange the returned item for another size or model, subject to availability.
🎟 Store Credit – Receive store credit for future purchases at Pandalytics.

Note: Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a free replacement or refund. Provide clear photos of the issue and your order details to help us resolve it quickly.

6. Late or Missing Refunds

Refunds typically take 5-10 business days to reflect in your account. If you haven’t received your refund after this period:

🔹 Check your bank account – Sometimes refunds take longer to appear.
🔹 Contact your credit card company – Refunds may take additional processing time.
🔹 Reach out to your bank – Some banks take longer to process transactions.
🔹 Still need help? Contact us at info@pandalytics.xyz, and we will assist you in tracking your refund.

7. Exchange Policy

If you need a different size or model, follow the return process and request an exchange instead of a refund. If the desired item is unavailable, we will offer a refund or store credit.

8. Order Cancellations

Orders can be canceled within 12 hours of purchase if they have not yet been processed for shipping. Once an order is shipped, it cannot be canceled but may be eligible for return under our policy.

9. International Returns

For international orders, customers are responsible for all return shipping costs, including any customs duties or fees. We recommend using a tracked shipping service to ensure your return is received.

10. Contact Us

If you have any questions about our Refund and Return Policy, please reach out to our support team:

📍 Business Address: 13 Manor Way, Great Leighs, United Kingdom
📩 Email: info@pandalytics.xyz
📞 Phone: 079 2729 5115
🌐 Website: https://pandalytics.xyz/