Shipping Policy – Pandalytics
Effective Date: March 5, 2025
At Pandalytics (https://pandalytics.xyz/), we are committed to providing fast, reliable, and hassle-free shipping to ensure that your sneakers arrive safely and on time. This Shipping Policy outlines our shipping methods, estimated delivery times, costs, tracking details, and international shipping terms.
By placing an order on Pandalytics, you agree to the terms set forth in this policy. Our shipping process complies with Google AdSense guidelines, UK consumer protection laws, and GDPR regulations to ensure transparency and customer satisfaction.
1. Shipping Destinations
We currently offer shipping to:
✔ United Kingdom (UK) – Nationwide delivery
✔ European Union (EU) – Selected countries
✔ United States (USA) – Major states and regions
✔ Canada, Australia, and other international locations
If your country is not listed at checkout, please contact our support team at info@pandalytics.xyz to confirm shipping availability.
2. Shipping Methods & Estimated Delivery Times
We work with trusted shipping carriers such as Royal Mail, DHL, FedEx, and UPS to provide fast and secure delivery. Estimated shipping times vary by destination:
✔ UK Standard Shipping: 2-5 business days
✔ UK Express Shipping: 1-2 business days
✔ EU Standard Shipping: 5-10 business days
✔ USA & Canada: 7-14 business days
✔ Rest of the World: 10-20 business days
Please note that delivery times exclude weekends, public holidays, and potential customs delays.
3. Shipping Costs
Shipping costs vary based on location, shipping method, and total order value.
✔ UK Standard Shipping: Free for orders over £100, otherwise £4.99
✔ UK Express Shipping: £7.99
✔ EU Standard Shipping: £9.99 – £14.99, depending on the country
✔ USA & Canada: £14.99 – £19.99
✔ International Orders: Calculated at checkout based on region and weight
For bulk orders or wholesale purchases, please email info@pandalytics.xyz for a custom shipping quote.
4. Order Processing Time
✔ Orders are processed within 1-2 business days after payment confirmation.
✔ Orders placed before 2:00 PM (UK Time) on a business day are typically shipped the same day.
✔ Orders placed on weekends or public holidays will be processed the next business day.
During peak shopping seasons (e.g., Black Friday, Christmas, limited sneaker drops), processing times may be slightly extended due to high demand.
5. Tracking Your Order
✔ Once your order is shipped, you will receive a tracking number via email.
✔ You can track your package using the provided tracking link or directly on the carrier’s website.
✔ If you do not receive tracking details within 48 hours, please check your spam folder or contact info@pandalytics.xyz.
6. Lost, Stolen, or Delayed Packages
While we do our best to ensure secure and timely delivery, Pandalytics is not responsible for packages lost, stolen, or delayed due to:
✔ Incorrect or incomplete shipping addresses provided by the customer.
✔ Delays caused by customs, weather conditions, or courier service disruptions.
✔ Theft or loss after the package has been marked as delivered by the courier.
If you experience issues with delivery:
✔ Contact the shipping carrier directly with your tracking number for updates.
✔ If a package is marked as delivered but not received, check with neighbors, your building’s reception, or local courier offices.
✔ For lost packages, please email info@pandalytics.xyz, and we will assist you in filing a claim.
7. Customs, Duties, and International Fees
For international orders:
✔ Customers are responsible for any import duties, VAT, or customs clearance fees required by their country.
✔ Customs processing times vary and may delay delivery beyond the estimated timeframe.
✔ If customs fees are not paid and the package is returned to Pandalytics, we may deduct return shipping costs from your refund.
For specific information on import duties, we recommend checking with your local customs office before placing an order.
8. Address Changes & Order Modifications
✔ If you need to change your shipping address after placing an order, please email info@pandalytics.xyz within 12 hours.
✔ Once an order is processed for shipping, address modifications cannot be made.
For urgent shipping issues, please contact our support team as soon as possible.
9. Failed Deliveries & Returned Packages
✔ If a package is returned to Pandalytics due to an incorrect address, multiple failed delivery attempts, or refusal to pay customs fees, we will contact you to arrange reshipment.
✔ Reshipping fees may apply if the issue is due to incorrect details provided by the customer.
If you prefer a refund instead of reshipment, we will issue a refund minus shipping costs once the package is received back at our facility.
10. Shipping Policy Compliance with Google AdSense
This Shipping Policy follows Google AdSense guidelines, ensuring:
✔ Clear and honest delivery terms with no misleading shipping claims.
✔ Transparent shipping costs provided before checkout.
✔ No deceptive practices related to tracking, processing, or customs duties.
✔ Secure and reliable courier partnerships to ensure package safety.
We aim to maintain a trustworthy and user-friendly shopping experience, adhering to industry best practices in eCommerce logistics.
11. Frequently Asked Questions (FAQs)
1️⃣ Do you offer free shipping?
Yes, we offer free UK standard shipping on orders over £100. For other regions, shipping fees vary and are calculated at checkout.
2️⃣ How can I track my order?
Once your order is shipped, we will send you a tracking number and link via email. You can also track your package on the courier’s website.
3️⃣ Can I change my shipping address after placing an order?
Address changes must be requested within 12 hours of ordering. After processing, modifications are no longer possible.
4️⃣ What should I do if my package is lost or delayed?
Contact the courier service for tracking updates. If the issue persists, email info@pandalytics.xyz, and we will assist you.
5️⃣ Do you ship internationally?
Yes, we ship to multiple countries worldwide. Customs fees may apply based on your country’s regulations.
12. Contact Us
If you have any questions or concerns about our Shipping Policy, please reach out to our support team:
📍 Business Address: 13 Manor Way, Great Leighs, United Kingdom
📩 Email: info@pandalytics.xyz
📞 Phone: 079 2729 5115
🌐 Website: https://pandalytics.xyz/